NOW YOUR MAINTENANCE REQUESTS ARE 100% DIGITAL

For us, after more than 60 years in the real estate market, the creation of new strategies that allow us to maintain excellent quality and customer service has been essential. Our extensive experience has allowed us to witness the evolution of every process and how people have become active clients. For this reason, we believe it is important to create technological partnerships that make life easier and help optimize time.

This alliance between Alberto Álvarez and Chepe & Pepe arose from a long-standing need within the real estate sector: to reduce the operational impact generated by the process of handling damage and maintenance requests within Maintenance Departments. This tool is an excellent option to improve property maintenance support services for the real estate assets we manage.

Through this partnership, we will focus all our efforts on meeting requests with the highest quality, guaranteed results, and service-level agreements. This is possible thanks to Chepe & Pepe’s team of qualified and registered service providers across multiple categories such as plumbing, painting, appliance maintenance, and many others. This way, your apartment for rent in Medellín will always be in expert hands.

With this new tool, our clients will be able to submit maintenance requests and track them throughout the entire process, staying informed about every stage until completion and achieving a satisfactory outcome.

You may be wondering: How can I report an issue? It’s very easy.

• Go to www.albertoalvarez.com
• Click on Clients / Tenants
• Log in with your username and password
• Select Requests / Requirements
• You will find two options: Requests and Request Status
• Click on Requests and then Maintenance Requests
• All service categories will appear; select the one you need
• Fill out the form and attach images and videos if necessary
• Click on Create Process
• Finally, you will be asked if you wish to create the request with Chepe & Pepe — click Accep
• A tracking number will be generated so you can follow up on your request

At this time, we are implementing changes to improve our services. Therefore, please note that maintenance requests will only be handled if they are submitted through this platform, allowing us to ensure better tracking and fulfillment of your repair requirements for your apartment for rent in Medellín.